piepoints-faq - Rapid Fired Pizza
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Hog Heaven Pizza!

 

Membership

It's our email and rewards club*! Creating a Pie Points™ Rewards account gives you access to sweet perks, such as:

  1. Earn 1 point for every full dollar spent on qualifying purchases.
  2. 25 bonus points when your register your account at www.rapidfiredpizza.com/piepoints.
  3. Exclusive information about upcoming promotions, giveaways, and new products.
  4. Member-only offers.
  5. A special treat for signing up and another on your birthday!

*available at participating locations

You must be 18 years of age or older to become a member.

Visit www.rapidfiredpizza.com/piepoints select JOIN/REGISTER and follow the prompts.

We ask for only a few pieces of information such as your birthdate, phone number, and email address.

No.

Rapid Fired Pizza and our brand’s program partner, Spendgo™, have access to your information.

Your points balance and available rewards can be viewed by logging into your account at www.RapidFiredPizza.com/piepoints. Please allow up to 24 hours for all points to process and appear on your account.

You can log into your account at www.RapidFiredPizza.com/piepoints and update your profile at any time.

You can change your password anytime by following these steps:

  1. Log into your account at www.RapidFiredPizza.com/piepoints.
  2. Click the drop down button on the top right side of the screen.
  3. Select “My Account”.
  4. Enter your new password in the password field.
  5. Click “Save Changes” at the bottom of the screen to complete the process.

Contact our Customer Service team at www.RapidFiredPizza.com/helprewards. Keep in mind the account closure process can take up to 48 hours.

Your username is the email address or phone number used to sign up for the account.

No. At registration, you must provide your email address, but you may choose to opt-out of receiving marketing emails and still earn points and redeem rewards at participating locations. If you opt-out of receiving emails you will not receive notifications when an offer or reward is available or reminders when a reward is about to expire.

Contact us at www.RapidFiredPizza.com/helprewards and tell us which location you were unable to locate. In the meantime, to complete your registration, select an alternate location. You can always access your account information at a later date and select a new favorite store.

 

Points

You earn one point for every full dollar spent on the pre-tax and pre-tip transaction amount (i.e., $1.00 - $1.99 = 1 point).

For in-store purchases, enter your phone number on the terminal at checkout, before paying or provide your phone number to the crew member. For online orders, sign-in to your account before placing your order. Points are not earned for third-party delivery orders, the purchase of gift cards, or coupons, discounts, gratuity, taxes and other exclusions. Please allow up to 24 hours for all points to process and appear on your account.

Yes, you can still receive points as long as you have your receipt. Email [email protected] a copy of your receipt, your full name, and the phone number associated with your account.

Once you accumulate 25 points, you can begin to redeem your points for rewards on your next instore or online purchase.

Nearly all purchases qualify for points, with the exclusion of alcohol. Points are earned if you use a gift card as tender, but are not earned if you purchase a gift card. Points are not earned for third party delivery, gratuities, coupons, discounts or receipt adjustments.

For every 1 point you earn, you receive a $1 reward. There is a 200 point limit. Each reward expires 90 days from the date of issue.

 

Rewards

Yes. You must register your account to unlock rewards. If your account is not registered, points will be earned and rewards will be generated, but you will be unable to redeem rewards until the account is registered. Keep in mind, once a reward is generated, it will expire in 90 days regardless of whether or not the account is registered.

For in-store purchases, you tell a crew member your phone number and they will inform you of any available rewards. Alternatively you enter your phone number on the terminal at checkout, before paying, and select “yes” to redeem the reward on the touch pad. For online orders, sign-in to your account before placing your order and click “redeem reward” at checkout.

Rewards expire 90 days from the date they are earned and issued.

 

Birthday Reward

Your birthday reward will be loaded to your rewards account 7 days prior to your birthday. Please contact us if you do not see your coupon arrive in that time frame at www.RapidFiredPizza.com/helprewards.

You have two weeks to redeem your reward. Your birthday reward is valid 7 days prior to your birthday and expires 7 days after your birthday.